An application that was still running yesterday is suddenly missing on the device. The affected device is a laptop or an office PC that was switched off overnight/over the weekend.
Problem:
An update has probably been provided for the application, which should be installed automatically via the software centre. If the device was not switched on until the morning of the office day, the device receives this update message and attempts to update the application. Previous versions of the application will be removed. It can happen that some applications have various dependencies on other programmes (e.g. MS Outlook and the Firefox browser use an Adobe Acrobat extension to create PDFs). If Adobe Acrobat is to be replaced and one of the dependent programmes is open, the update will fail.
Please open the Software Centre (this can be opened in the Start menu of your PC under Start > All Programs > Microsoft System Center). After switching on your PC, opening the Software Centre directly may display an error message stating that the service is currently unavailable. Please try again in a few minutes, as not all the necessary services have been started on the PC.
After opening the Software Centre please take a look at the Installation status tab. If there is an entry for the application you are missing and its status is not Installed, then an update process is currently in progress. Please wait some time until this has been completed. If the status shows errors, please click on the entry in the relevant line and press the button Repeat.
If the installation fails again, please try restarting the computer, leave all applications closed for the time beingAfter a short wait, start the Software Centre (as mentioned above, all necessary services must be started first), click on the Installation status tab again and try the installation again (Retry button).
If the installation fails again, a link to an error dialogue is displayed below the Retry button. Please click on this link and view the additional information. Please take a screenshot and send it including your PC name as a reply to helpdesk@haw-landshut.de. You can find the PC name by opening the Control Panel and selecting System. The computer name is located approximately in the centre of the displayed page.
If the installation was successful, you can continue working as usual. If your PC is an office PC (not a laptop), please leave it switched on at the end of your working day. Simply log off. Important updates are usually installed in the evening so that they do not hinder your work during the day.
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