My token seems to be broken?!

Your current token has probably reached error counter 10 after 10 unsuccessful login attempts.

In the login window at the bottom, click on „Send token“.

You will then see a message from the SSO portal:

Have a quick look in your e-mails to check whether a token has really been created and then start the login again:

The next time you try to log in, a OneTimePassword will be sent to you by e-mail. Use this token for the login:


Reactivate old token:

Open the 2-FA Token Administration (under Account Management in the SSO portal):

Open the TOTP token with 10 error counters and reset the error counters:

Then delete the e-mail token: