The TOTP token offered on the login page does not seem to work.

! Please make sure that you have typed in a new TOTP value from the app and have not used an old value for verification, e.g. by auto-completion.

Another cause of this error may be an incorrectly selected SHA algorithm. The app and the server must both use the same SHA algorithm. Please pay attention to this when rolling out the token.

Another cause may be that the times on the server and smartphone are running out of sync. This means that both systems are no longer synchronised and resynchronisation is necessary.

Resynchronise your token. Open the token and then enter 2 current TOTP values for the same token:

If you are unable to log in to the portal:

Call Service IT. If you have your app to hand, this call will take about 5 minutes. Service IT then needs two very recent consecutive TOTP values from you so that the token has resynchronised (therefore a phone call or an on-site appointment is necessary - it is no use writing two values in an email as they are already too old when the request is processed).

If you do not have time for a telephone call or an on-site appointment when the problem occurs or if the Service IT department is currently too busy with enquiries, please send a ticket to ticket@haw-landshut.de.