Procedure:

1. The customer calls the HelpDesk hotline.
2. If the question can best be clarified by remote maintenance, the consultant refers the customer to the link for downloading the support client: TeamViewer Client
3. The customer downloads the Support Client - an executable file - onto their system. (No installation)
4. The Support Client is started. It is only active while the programme is running.
5. The programme activity is displayed in a window at the bottom right of the taskbar.
6. The consultant opens the encrypted remote maintenance connection.
7. The customer can follow the activities on their own screen.
8. The consultant now controls the customer's PC with the rights of the user logged in there.
9. The enquiry can now be processed in telephone contact with the customer.
10. Once the enquiry has been answered, the customer closes the programme via the icon in the task bar at the bottom right.
11. Once the programme has ended, the Support Client file can be deleted from the customer's PC.