https://wiki.it.haw-landshut.de/ 2026-04-14T20:52:08+00:00 https://wiki.it.haw-landshut.de/ https://wiki.it.haw-landshut.de/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2024-06-18T11:56:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.it.haw-landshut.de/doku.php?id=en:faq:helpdesk:fernwartung-anfordern&rev=1718711771&do=diff Procedure: * The customer calls the HelpDesk hotline. * If the question can best be clarified by remote maintenance, the consultant refers the customer to the link for downloading the support client: TeamViewer Client * The customer downloads the Support Client - an executable file - onto their system. (No installation) text/html 2024-06-18T11:56:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.it.haw-landshut.de/doku.php?id=en:faq:helpdesk:fernwartung&rev=1718711766&do=diff To enable HelpDesk staff to provide support from remote computers, Landshut University of Applied Sciences uses the software Teamviewer software is used at Landshut University of Applied Sciences. This enables the consultant in the HelpDesk to carry out remote maintenance (control of mouse and keyboard via an encrypted connection) on the customer's PC. In parallel to this remote maintenance, the customer and consultant are always in telephone contact. text/html 2024-06-28T08:19:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.it.haw-landshut.de/doku.php?id=en:faq:helpdesk:kontakt&rev=1719562786&do=diff back ---------- Describe your problem in an e-mail to: e-mail: <helpdesk@haw-landshut.de> In urgent cases you can reach us via phone: Tel: +49 (0)871 - 506 126 or in person in room N108 during opening hours. ---------- Deutsche Version: Kontakt text/html 2024-06-18T11:56:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.it.haw-landshut.de/doku.php?id=en:faq:helpdesk:news&rev=1718711775&do=diff You can find our IT news on the following page: <https://www.haw-landshut.de/aktuelles?categories<ignore>=Service+IT</ignore>> text/html 2024-06-18T11:56:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.it.haw-landshut.de/doku.php?id=en:faq:helpdesk:oeffnungszeiten&rev=1718711763&do=diff Opening hours of the HAW Landshut helpdesk. Monday: 10:30 to 11:30 12:30 to 14:30Tuesday: 10:30 to 11:30 12:30 to 14:30Wednesday: 10:30 to 11:30 a.m. 12:30 to 2:30 p.m.Thursday: 10:30 to 11:30 12:30 to 14:30Friday: 08:30 to 11:30 -